Becoming a part of the SEQSparky community is a straightforward process. All it requires is for you to first browse our wide array of services, add your desired items or services to your cart, and proceed towards checkout. At the end of this process, before submitting your order, you will have an option to sign up and create your SEQSparky account. This way, you're not only booking a service but also becoming a part of our innovative and transparent electrical service platform.

A SEQSparky job begins with you, the customer, identifying and booking the services you need via our user-friendly interface. We then review your job requirements,

including the date and time preferences, and approve the job. As your appointment approaches, you'll receive a reminder 24 hours and another one 60 minutes prior to the start of the job. Our technician will then arrive, discuss the scope of the work with you to ensure alignment, and proceed to complete the work. Once completed, you finalize the payment, and the job gets marked as completed.

Booking a service as an existing SEQSparky user is as simple as selecting the products or services you want, following the checkout process, and placing your order. It works the same way for new and existing users. However, with your existing SEQSparky account, you can conveniently track all your past, present, and future jobs in the 'My Jobs' section located in your dashboard.

Booking a service as an existing SEQSparky user is as simple as selecting the products or services you want, following the checkout process, and placing your order. It works the same way for new and existing users. However, with your existing SEQSparky account, you can conveniently track all your past, present, and future jobs in the 'My Jobs' section located in your dashboard.

SEQSparky has pioneered a transparent pricing model, designed with our customers in mind. Unlike traditional do-and-charge jobs, we combine labor and material costs into one upfront cost. This means that you will know the total cost of your job before it even starts, offering you peace of mind and eliminating the possibility of any surprise fees or charges

At SEQSparky, a replacement installation is all about upgrading your electrical components. If you have an existing item, such as a ceiling fan, our technician arrives on site with the new item, removes the old one, installs the new one, and takes care of disposing of any old products or materials. It's all about making your space better with the new and improved.

A new installation at SEQSparky is all about fresh additions. If there's no existing item, our technician arrives on site with the new product, installs the necessary supports, runs the cables needed, and installs the item. Before the installation, there was nothing; after, you have a newly installed product enhancing your space.

While we do provide 24/7 emergency work, this option is exclusive to our Protection Plan members. They have access to a dedicated account manager's number for emergency service requests. It's one of the many ways we ensure our Protection Plan members receive top-tier service. Click here to view our Protection Plans.

We proudly serve the entire South East Queensland region. However, certain areas may experience slight service delays during peak times. The best way to manage this is to give plenty of notice when booking your job. If you have concerns about potential delays, you're always welcome to contact us for more information.

Payment at SEQSparky is designed to be hassle-free. Payment is made by card or transfer on the day after the work has been completed. For our Protection Plan

members, we offer an additional account option where they receive an invoice and can pay by the due date.

At SEQSparky, we understand that electrical needs can arise at any time. However, work completed outside regular hours, during the evenings, weekends or on public holidays, does incur an additional charge. We have calculated this as 1.5x the total bill, ensuring that our technicians are compensated for their time.

Our billing process is as simple as the rest of our services. Before completion of the job, customers will receive payment instructions on how to pay for the service. The payment is made on the day the service is rendered, before the technician leaves. An invoice is sent to your email, but you can also access it anytime from your dashboard under the 'My Jobs' section.

Transparency is a core value at SEQSparky. Each new installation comes with a certain amount of materials included. However, if the required amount is higher, there may be extra costs involved. We will always inform you of any such possibilities beforehand. For more information or if you need help, feel free to contact us