Privacy Policy for SEQ Sparky Pty Ltd

Effective Date: 1st January 2024

At SEQ Sparky Pty Ltd, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, https://seqsparky.com.au/ (the “Website”), or engage our services. By using our Website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Details

• Name, email address, phone number, and address.

b. Service Information

• Details about the services you request, including location and project scope.

c. Payment Information

• Billing details, credit/debit card information, and transaction history.

d. Website Usage Data

• IP address, browser type, pages visited, and time spent on the Website.

e. Cookies and Tracking Technologies

• Information collected via cookies to improve your browsing experience.

2. How We Use Your Information

The information we collect is used to:

• Provide, deliver, and manage our services.
• Respond to inquiries, bookings, or requests.
• Process payments and issue invoices.
• Improve our Website’s functionality and user experience.
• Send important updates, such as service reminders or changes to terms and policies.
• Personalize marketing and promotional communications (with your consent).

3. How We Protect Your Information

We implement robust security measures to safeguard your personal information, including:

• Secure servers and encrypted data transmissions.
• Restricted access to personal data on a need-to-know basis.
• Regular security audits and software updates to prevent unauthorized access.

4. Sharing of Information

SEQ Sparky Pty Ltd will never sell your personal information. However, we may share your data with:

• Service Providers: Third-party contractors or suppliers who assist in delivering our services.
• Payment Processors: To securely process payments.
• Legal Authorities: If required by law or to protect our legal rights.

5. Your Privacy Rights

a. Access and Correction

You have the right to access and update your personal information. To do so, contact us via our Contact Us page.

b. Opt-Out of Marketing Communications

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.

c. Request Deletion

You may request that we delete your personal information, subject to legal or contractual obligations.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences.
• Analyze Website traffic and usage trends.
• Deliver tailored content and ads.

You can manage or disable cookies through your browser settings. However, this may impact your ability to access certain features of our Website.

7. Third-Party Links

Our Website may contain links to third-party websites. SEQ Sparky Pty Ltd is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our agreements.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website. You are encouraged to review this policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please visit our Contact Us page.