Effective Date: 1st January 2024
Privacy Policy
SEQ Sparky Pty Ltd (ABN 72 666 569 820)
This privacy policy explains how SEQ Sparky Pty Ltd (“we”, “us”, “our”) collects, uses and protects your personal information. This policy applies to our website at seqsparky.com.au and to any services we provide. This policy is governed by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy.
1. Information we collect
We may collect the following personal information:
Personal details: your name, email address, phone number and address.
Service details: information about the electrical work you request, including property location and project scope.
Payment information: billing details, credit or debit card information and transaction records.
Website usage data: your IP address, browser type, pages visited and time spent on the website.
Cookies: information collected through cookies and similar technologies to improve your browsing experience.
2. How we use your information
We use your personal information to:
Provide, deliver and manage our electrical services.
Respond to enquiries, booking requests and quote requests.
Process payments and issue invoices.
Improve our website functionality and user experience.
Send service-related updates such as appointment confirmations, job completion notices or changes to our terms.
Send marketing communications where you have given consent. You can opt out at any time.
3. How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes:
Secure servers and encrypted data transmission.
Restricted access to personal information on a need-to-know basis.
Regular security reviews and software updates.
No security system is perfect. While we take reasonable precautions, we cannot guarantee the absolute security of your information.
4. Sharing your information
We will never sell your personal information. We may share your information with:
Service providers and suppliers who assist in delivering our electrical services.
Payment processors who securely handle transactions.
Government or regulatory authorities where required by law.
Professional advisers such as accountants or lawyers where necessary.
5. Your rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you.
Request correction of any inaccurate or outdated information.
Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.
Request deletion of your personal information, subject to any legal or contractual obligations that require us to retain it.
To exercise any of these rights, contact us using the details in Section 9 below.
6. Cookies
Our website uses cookies to improve your experience. Cookies help us remember your preferences, analyse website traffic and deliver relevant content.
You can manage or disable cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
7. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.
8. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes and enforce our agreements. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. How to contact us
If you have questions or concerns about this privacy policy or how your information is handled, contact us:
Phone: 0431 110 148
Email: info@seqsparky.com.au
Post: SEQ Sparky Pty Ltd, Newnham Road, Mount Gravatt East QLD 4122
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Website analytics and session recording
We use Microsoft Clarity, a third-party analytics service provided by Microsoft Corporation, to collect anonymised information about how visitors use our website. Clarity records sessions and creates heatmaps that help us understand which parts of the site are useful and where visitors get stuck, so we can improve the experience.
No personally identifiable information is collected by Clarity. Form fields, sensitive inputs and personal details are automatically masked before any recording is captured. Data is processed and stored by Microsoft in accordance with their privacy practices. For more information see the Microsoft Privacy Statement at privacy.microsoft.com/en-au/privacystatement.
If you would prefer not to be tracked by Clarity you can opt out by enabling Do Not Track in your browser settings, or by using a browser extension that blocks third-party analytics scripts.